At QualitySwissReplica, we take customer satisfaction seriously. This policy outlines how we handle returns, exchanges, and refunds in accordance with the commitments made on our website.

1. 30-Day Return or Exchange Window

You may request a return or exchange within 30 days from the date of delivery, as confirmed by the shipping carrier's tracking information.

This window gives you peace of mind when shopping with us, while ensuring a fair and transparent process for all parties.

2. Full Refund Eligibility

A full refund may be granted in the following cases:

• You receive an incorrect item that does not match your confirmed order
• The watch arrives dead on arrival (DOA) and the fault is verified
• The shipment is confirmed as lost or permanently seized by customs, making delivery impossible

All refunds will be issued back to the original payment method used at checkout.

3. Exchange or Replacement Options

If you prefer not to request a refund, we offer exchanges or replacements, including for:

• Minor functional or cosmetic concerns noticed after delivery
• Damage caused during transit, supported by clear photo or video evidence

We will discuss available solutions with you before proceeding with any exchange.

4. Return Authorization Process

To ensure smooth processing, all returns and exchanges require prior authorization from our support team.

Please contact us with the following details:

• Your order number
• A clear description of the issue
• The item(s) and quantity involved

Unauthorized returns may be delayed or refused.

5. Shipping Issues & Responsibilities

If a problem arises due to our error—such as sending the wrong item, a confirmed defect, customs seizure, or transit damage—QualitySwissReplica will arrange a replacement or refund as appropriate.

We may ask you to provide supporting evidence (e.g., photos or a short unedited video) to help us resolve the matter quickly.

For any authorized returns, we strongly recommend using a trackable shipping service.

6. Refund Processing Time

Once the issue is confirmed, or the returned item is received and inspected:

• A refund or replacement decision will be made within 1–3 business days
• Approved refunds will be processed within 1–3 business days via the original payment method

Please note that additional time may be needed for your bank or payment provider to reflect the funds in your account.

7. Condition Review

Returned items will be inspected upon receipt. Refunds are issued provided the item is returned in reasonable condition, unless the return is due to a verified defect, transit damage, or customs‑related issue.

8. Customer Protection & Payment Disputes

QualitySwissReplica is committed to handling all returns and refunds fairly and in good faith.

If we fail to comply with or honor this policy, you may file a dispute with PayPal or your bank in accordance with their buyer protection rules.

9. Contact & Support

For any return, exchange, or refund requests, please reach out to our after‑sales support team via the official contact information listed on our website. We're here to help.